Takedown & IP Complaints

1. Our approach

AtlasOrc respects intellectual property rights and expects sellers to list only products they created or are licensed to distribute. This policy covers copyright, trademark, counterfeit, impersonation, stolen-content, and similar rights complaints.

2. Before submitting a notice

Please send notices only for rights you own or are authorised to enforce. If the dispute is a contract, collaboration, revenue-share, or quality disagreement with a seller, explain that clearly so we can route it to support instead of treating it as a rights takedown.

3. How to send a takedown notice

Email hello@atlasorc.com with the subject Takedown Notice and include:

1. Your full legal name, organisation if any, email address, and phone number.
2. The right you claim is infringed, such as copyright, trademark, or other ownership right.
3. A description of the original work, product, brand, or asset you own.
4. The AtlasOrc URL of each listing, store, preview, sample, or file you are reporting.
5. Evidence of ownership or authorisation, such as source files, publication records, registration details, contracts, licence records, or other proof.
6. A statement that you have a good-faith belief the reported use is not authorised by you, your agent, the rights holder, or the law.
7. A statement that the information in your notice is accurate and that you are the rights holder or authorised to act for the rights holder.
8. Your physical or electronic signature.

4. What we do after receiving a notice

1. We acknowledge credible notices as quickly as practical, normally within 24 hours.
2. We review whether the notice identifies the work, the complained-of material, and a plausible rights basis.
3. For valid notices, we remove or disable access to the affected listing or material within the legally required timeline, and in many cases within 36 hours of receiving a complete notice.
4. We may notify the seller, request more information, preserve relevant records, pause payouts, disable download tokens, or restrict access while the matter is reviewed.
5. We may reject vague, incomplete, abusive, automated, or facially invalid notices.

5. Seller response or counter-notice

If your listing was removed and you believe the complaint is mistaken, authorised, fair use/fair dealing, licensed, or otherwise invalid, email hello@atlasorc.com with:

• Your full name, store name, and contact details.
• The removed material and its previous AtlasOrc URL.
• Documents showing your ownership, licence, permission, or other lawful basis.
• A clear explanation of why the takedown is mistaken or why your use is lawful.
• Your consent to receive communications about the dispute and to the jurisdiction stated in the Terms where legally applicable.

6. Reinstatement

AtlasOrc may reinstate material if the complainant withdraws the notice, the seller provides convincing evidence, a competent authority resolves the issue, or we determine the material does not violate our policies. We are not a court and may keep material offline when ownership is unclear, risk is high, or payment partners require restriction.

7. Repeat infringers and misuse

Sellers who receive repeated valid complaints may lose listings, payouts, store access, or their account. Users who submit knowingly false, abusive, or bad-faith notices may lose access to AtlasOrc and may be responsible for resulting losses, costs, or legal consequences under applicable law.

8. Other illegal or harmful content

For malware, personal data dumps, fraud, impersonation, illegal products, or safety issues that are not primarily IP complaints, email hello@atlasorc.com and reference theContent Policy.